Tech Specs
Pack contains:
– 1 x CATWatch unit
– 1 x mounting stake
– 1 x operating instructions booklet
Sensor detection distance: up to 12m (40ft)
Alarm effectiveness distance: up to 18m (60ft)
Total area protection: up to 125sqm (1350sqft)
Horizontal viewing angle: 100˚
Vertical viewing angle: 10˚ (pointed down)
Ultrasonic sound frequency: 20 – 24 kHz
Sensor: Passive Infrared (PIR) Technology
Power Source: 12 Volt mains adapter with 10m (32ft) cable (available separately) or 1 x 9 Volt Duracell battery (not included)
Dimensions: 17cm (H) x 19cm (W) x 16cm (D)
On/Off switch
Low battery warning lights (if using battery)
Internal components securely waterproofed
Rear ‘keyhole slot’ for wall or fence mounting
European-compatible mains adapters available
Every CATWatch is hand-made in the UK
Shipping
Shipping is free to all UK addresses.
To our valued customers from Europe, please see the ‘European Orders’ section below.
DISPATCH TIME
We always aim to get your CATWatch sent out as quickly as possible after you’ve ordered it. We’ll usually send it on the following working day after you’ve ordered, whenever we possibly can.
Please note however, this refers to the speed we dispatch your order. We do not promise next day delivery.
DELIVERY
Your order will dispatched via Royal Mail Signed For Delivery and you will receive an email containing your Tracking Number.
Depending on your local sorting office, you can expect delivery from anywhere between 1 – 5 days. Experience shows us the Royal Mail will often leave Signed For Delivery items with a neighbour if you are not in. It might also be left in a ‘safe place’ or returned to your local sorting office. Royal Mail should inform you of what has happened by putting an attempted delivery slip through your letterbox.
Packages containing 4 or more CATWatch units may be dispatched via special delivery or a courier such as Fedex or DHL. We will notify you if this is the case.
NOTIFICATIONS
We send you an email to the email address you provided at the time of the transaction to confirm when your order has been dispatched and your Royal Mail tracking number. This email also contains some useful usage tips to help to set up your CATWatch properly.
Over the 10 days following your order, you may also receive some automated follow-up emails providing further advice on installing your CATWatch, where to put it and how to ensure you get the maximum benefits from it. Experience shows us that sending staggered instructional emails are more likely to be read and absorbed than if we provide all the information at once.
MISSING PACKAGES
The Royal Mail is usually very quick and reliable and we very rarely experience packages going missing.
Occasionally however, packages are not received. We would ask that you allow 10 working days from receipt of your dispatch confirmation email before contacting us, to allow for any processing delays that may have occurred at your local sorting office.
We would also advise you to check with your local parcel collection office to check if delivery has been attempted and returned to your local sorting office. On the whole, Royal Mail do leave attempted delivery notes, however, we have experienced several instances where the delivery slip had been lost or forgotten.
If, after doing this, you have still not received your order, please contact us at info@catrepellentexpert.com and we will seek to resolve your issue as quickly as possible.
EUROPEAN ORDERS
We are happy to ship orders to European addresses and will usually use the Royal Mail’s International Signed For delivery service. For larger orders we may use an international courier such as Fedex or DHL.
We will send you a dispatch confirmation email once your order has been sent and this will include the shipping method and your tracking number.
If your country is not listed on our payment page, please contact us at info@catrepellentexpert.com
Shipping fees apply and are charged at the time you place your order.
We are also able to provide a Mains Adapter with a Euro-compatible plug for countries whose plug sockets differ from the UK.
REST OF THE WORLD
We are sorry but we currently do not send any orders outside of Europe.
Returns
We offer a 90 day money back guarantee (excluding P&P) if you wish to return your CATWatch unit after you have purchased it from our website.
Please contact us on info@catrepellentexpert.com before returning so we can provide full return instructions to ensure your return and refund is processed swiftly.
In the unlikely event you are unhappy with your CATWatch, please do get in contact with us to explain your problem to see if we can help. Simple things such as a change in positioning or small adjustments to your garden can make a huge difference in results, so we’re happy to help wherever we can.
Please also note that the CATWatch becomes more effective as time goes on. This is due to the fact that the CATWatch causes behavioural change in the cat, teaching it to stay away from your garden using the high-pitched ultrasonic noise.
The longer you allow the CATWatch to do it’s job, the more impactful this behavioural change will be, resulting in a cat that is no longer wants to enter your garden.
Testimonials
“I have one of your Catwatch deterrent machines which is giving me excellent results. We have not had a cat in the garden for weeks and now allows the birds to feed in peace.”
– Mr J E, Cambridge
“Catwatch has proved an excellent deterrent … we have recommended it to several friends”.
– L P, Bradford
“I have always had good results with the Catwatch deterrent and definitely makes the garden a safer place for the birds … “
– A S, Bournemouth
“Many thanks for the excellent service your company have provided …. top marks for customer care. We are about to give our little front garden a rethink, so will probably order another Catwatch when this is completed.”
– Mr & Mrs JB, Bingley, West Yorkshire
“I own two Catwatch units … and I find them excellent.”
– E M, London SW6